SMS Text Chat
Don’t want to call or use mobile banking? We offer a convenient way to use SMS texting on your mobile device and get support for basic inquiries on your MyGeorgia CU accounts from our Member Service Contact Center. MyGeorgia CU SMS Text Chat* uses end-to-end security to ensure your message is encrypted for your security and privacy.
Text 770-534-4255 with your basic inquiry, and our Member Service Contact Center will support you. The feature is available during regular Member Service Contact Center business hours; these hours may be affected by holidays**. Regular hours include:
Monday – Thursday 8:00 am to 5:00 pm
Friday 8:00 am to 6:00 pm
More Information
When you use this service, you will be required to verify your identity before we can support your inquiry . We recommend not using SMS Text Chat for highly sensitive or complex inquiries, as a live Member Service Contact Center or Branch Representative will better serve you.
By submitting a text message, you are opting in for text communication and consent to receive text messages from the MyGeorgia CU SMS Text Chat service. MyGeorgia CU does not send unsolicited marketing messages via MyGeorgia CU SMS Text Chat service.
If you no longer want to be part of MyGeorgia CU SMS Text Chat, at any time, you can text STOP to 770-534-4255 to unsubscribe/opt-out***.
MyGeorgia CU will never initiate a text conversation that asks you to send us any Personal Identifiable Information (PII) or financial information. If you ever receive such a request for sensitive information, such as your social security number, member number, password, PIN number or any other personal data, do not respond to the message and call us immediately at 770-534-4255.
You agree to protect your communications device that receives information through this service and not to let any unauthorized person have access to the information we provide to you through this service. You have the sole responsibility for maintaining the safety, security, and integrity of the mobile device you will use to send and receive SMS messages.
We will not be liable for any delays or failures in your receipt of any SMS messages as delivery is subject to effective transmission from your network operator and processing by your mobile device. SMS Text Chat services are provided on an AS IS, AS AVAILABLE basis. It is your sole responsibility to ensure your device(s) are compatible with and capable of operating in a manner that allows you to utilize SMS Text Chat securely, including, but not limited to, installing current software manufacturer provided patches and current anti-virus/anti-spyware software.
We reserve the right to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. We reserve the right to alter charges and/or these terms and conditions from time to time. We may suspend or terminate the service to you if we believe you are in breach of our terms and conditions. We will determine in our sole discretion what information we make available through SMS Text Chat.
FAQs
Q: How do I opt-in/subscribe to MyGeorgia CU SMS Text CHAT?
A: To opt-in, send a Text message to 770-534-4255 to subscribe to the mobile device’s MyGeorgia CU SMS Text Chat messages.
Q: How do I opt-out/unsubscribe from the MyGeorgia CU SMS Text CHAT?
A: Text STOP to 770-534-4255 to unsubscribe from SMS Text Chat messages to the mobile device. You are also in control and can stop using the service by not texting. We do not send unsolicited texts.
Q: If I opt-out, how do I resubscribe if I want to use the SMS Text Chat Service again?
A: To resubscribe, text START to 770-534-4255 to re-enroll your mobile number for SMS Text Chat on your mobile device.
Q: Is my MyGeorgia CU SMS Text Chat message secure?
A: Yes, MyGeorgia CU SMS Chat uses end-to-end security to ensure your message is encrypted
